Owen is a truly incredible artisan and has created wonderful mugs for our friends and family for the past few years. This year I had him create mugs for our kids and my wife for Christmas. They were absolutely beautiful when I started to unpack them. Then I noticed that through shipping one had been broken. I was heartbroken at this point because it was for our son that lives 13 hours away from us. So naturally I got on the phone and notified Owen of the mishap and he was very apologetic. I told him not to worry that I knew it was not his fault. He immediately let me know that he would be replacing it but that it would be February before he did another run of mugs. I was very pleased and can't speak highly enough about his handling of the situation.
Then low and behold I receive this package from Owen right before Christmas that contained just one of his regular mugs and a wonderful note that stated it was a replacement to at least open for Christmas! Wow! is all I could say. This man has a true love of his craft and a passion beyond. He has earned my business and respect for years to come.