Store Policies

Payment

Mug Revolution uses a secure payment processor - USAePay.com. Payments are instantaneous, which means that we process your coffee mug order immediately. We also accept payment by check or money order through the mail. Please make checks payable to "Mug Revolution" and keep in mind that your order will be sent once we verify the funds. Include a note with your check indicating the mug quantity and color choice, as well as a way for us to contact you if we have any questions. Our mailing information is available on the contact page. Oregon does not have a sales tax.

Shipping & Delivery

All U.S. orders ship via USPS Priority Mail (2-3 days for domestic orders). A confirmation e-mail with a USPS tracking number is e-mailed when the order is shipped. International orders also ship using USPS. Please note that Priority Mail and Priority Flat Rate both ship in the same time frame of 2-3 days. 

For international orders, you can choose Priority Mail International, or for orders of 1 or 2 mugs, First Class International. It is important to note that Priority Mail International is traceable using the tracking number, but First Class Mail International is only traceable to the point the package exited the United States using the Customs number that is associated with the shipping label. 

Mug Revolution is not responsible for packages that do not arrive when shipped via First Class International. Use this service at your own risk.

Returns

Mainstay Mugs may be returned, unused and undamaged, for a refund on the price of the mug, in the event that you ordered a size or color that you are not satisfied with. Mug Revolution will refund 95% of the original amount paid for the mug, shipping and handling. There is a 5% cost on the order total to cover the cost of the credit card processing fees. We ask that you return the items to us within two weeks of receiving them. Mug Revolution is not responsible for return shipping costs.

Sorry, but no refunds on personalized, logo, or paw print mugs. In the event of a flaw in one of these types of mugs, Mug Revolution will remake the mug in the next available firing and send it to you at no cost. A photo of the mug in question is requested, and you may be asked to send the mug back for further inspection. In this case Mug Revolution will pay the cost of return shipping.

Shipping Damage

Please contact us immediately using the contact page. Please do not discard the shipping boxes until your claim has been resolved. We will ship you replacement mugs right away if they are in stock, or as soon as we can re-make your order.

Canceling an Order

Should you decide to cancel an order, there is a $5.00 (USD) fee plus 5% of the order total (including shipping and handling fees as applicable). Please read the item descriptions before placing an order, and if necessary, contact us if you have any questions about ordering prior to placing your order. If you have ordered a custom mug and it is in production prior to your cancellation request, Mug Revolution will charge for the time and materials used for your mugs at the time your request was sent plus $5.00 (USD). 

Delivery Dates 

Custom mugs ship within 48 hours of the scheduled ship date. While I am almost always successful in getting mugs shipped out on or before the date that is scheduled when you place your order, please keep in mind that unforseen circumstances sometimes get in the way of plans. Inclement weather can affect when the kiln can be fired, illness can cause problems as Mug Revolution is a one person business, etc. etc. Rest assured that I do my best to get the orders out when I said I will - and thank you for your patience when I'm a bit late. Your awesome mug is worth the wait!